Ordering & Payment

How do I place an order?

We process all orders directly through our website and communicate via email every step of the way. Orders must be placed through our site for accurate and secure processing. We do not accept orders over the phone.

How do I know my order went through?

After completing checkout, you’ll see a confirmation screen with your order number. A confirmation email will also be sent. If you don’t receive a confirmation email, please contact Customer Service.

What payment methods do you accept?

We are currently working on securing a direct card payment processor, but for now can only accept money order/cash payments. Instructions listed at checkout. Please stay tuned for exciting updates!

What is your cancellation policy?

Money order/cash orders are canceled, if we don’t receive payment within one week.

What is your refund or return policy?

We do not offer refunds or exchanges for any reason. However, if you experience germination issues or receive damaged items, we may offer a replacement in the form of store credit or replacement, at our discretion. Replacements are only available for customers in eligible states, and requests must be made within 60 days of purchase. Please note that certain strains and items are not eligible for replacement. For more information, refer to our detailed Refund & Replacement Policy on our website.

Shipping & Delivery

When will my order ship?

We typically ship orders within 1-2 business days of receiving payment. During promotions or holidays, processing may take longer. You will receive an automated email with your tracking information when the package is ready for shipping.

When will I get my tracking number?

You will receive an email with your USPS Tracking number once the shipping label for your package is printed, typically within 1 business day. You’ll get two emails: one from us and one from ShipStation, both containing your tracking information.

How long will it take for my order to arrive, and are there expedited shipping options?

We ship Monday through Friday, with packages dropped off at USPS by 4 PM daily. Delivery times depend on USPS and may be subject to delays.

Shipping Options:

• Ground Advantage: $7.95 – Estimated 7-14 business days (subject to USPS delays)
• Priority Mail: $12.95 – Estimated 4-8 business days (subject to USPS delays)
• Priority Mail Express: $31.95 – 2 business days, USPS guaranteed. If not fulfilled, we will request a refund from USPS. *Please note the 2 Day Guarantee is based on when USPS receives your package, not when your order is placed.

USPS shows my order was delivered but it wasn’t! What should I do?

If USPS tracking shows the package as delivered, contact your local post office for the geotracking information, which includes where it was delivered. The Postmaster at your local post office will be able to help you with this. If your package was delivered to the wrong address, typically USPS will be able to retrieve it for you. If they are unsuccessful, please contact us via our website and include the geotracking documents so we can work on a solution for you.

Is shipping discreet?

Yes, our shipping is discreet and secure. The outside of the package does not have our logo or business name. We also offer stealth shipping to conceal seed packs if needed.

Do you ship internationally?

At this time, we only ship within the continental US, Alaska, and Hawaii.

Product Info + Freebies 

Where does my freebie come from? 

Freebies are produced in-house by Dirty Bird Genetics. Oftentimes, freebies will come from tested or untested genetics that we are still working on, or that we do not plan to release. 

How many seeds come in a pack?

We offer a variety of different pack sizes. If multiple sizes are available for a product, you’ll see a dropdown to select your size. For example, 3 pack = 3 seeds; 6 pack = 6 seeds, etc. 

What are Testers? 

Dirty Bird has a line of seeds called “Testers,” for lack of a better term. These strains have, in fact, been tested; however, we are not quite ready for release for one reason or another. There are many strains we test that never make it to the Tester menu or the main menu. We see potential in our Testers and we feel confident you’ll have a great experience growing them! 

Why are your Volume releases more expensive than your Tester releases? 

Our Volume releases are the genetics that we feel most confident in! They are the upper echelon of what we have bred and grown, and we have a very high standard for what makes it to this menu. Only about 5-10% of the cultivars we breed and test are good enough, in our eyes, to go on our main menu, and we feel you will get a lot of value out of these seeds at the price point they are priced at. 

Are Dirty Bird Genetics seeds white label? 

The seeds that Dirty Bird Genetics creates are absolutely not white label seeds. Dirty Bird Genetics works incredibly hard to phenohunt, breed, and test every single one of their creations, and they have never and will never repackage another breeder’s seeds and sell them as their own. 

What is your standard for hermaphroditism? 

Hermaphroditism (i.e. the exhibition of male traits in a female plant) can be common in both feminized and regular cannabis genetics. We do not release genetics that exhibit hermaphroditism unless we explicitly say so in the product profile. It is very important to us that the customer have as much information as possible about the genetics they are growing. As a general rule of thumb: 

• We do not knowingly breed forward genetics that show male traits.
• We do not select strains for our main menu that show signs of hermaphroditism. 
• If a freebie or a tester show signs of hermaphroditism, it will indicate that in the product profile. 

Please contact us if you find male traits on a female plant, and please be aware that stress and improper light cycles can also cause hermaphroditism. 

What is the difference between a photoperiod and an autoflower?

Photoperiod seed strains are photosensitive (i.e. light sensitive). They require a 12/12 light cycle switch to trigger flowering and will remain in veg indefinitely if left under 18-24 hours of light per day. Their Flowering Time will be listed on each seed profile (e.g. Dirty Sangria: 56-63 days), meaning the plant will finish flowering and be ready to harvest 56-63 days after the light cycle is switched to 12 hours daylight, 12 hours darkness.

Autoflowering plants do not require a 12/12 light cycle to flower but will instead start flowering automatically about halfway through their lifecycle. It is suggested to dial back the light to 18 hours of daylight and 6 hours of darkness for autoflowering strains. The full lifespan will be listed under “Flowering Time.” For example, if it says an auto seed takes 65 days from sprout, that means it will veg, flower, and finish in 65 days total, from the time the seed is germinated to harvest.

What is a FAST strain?

A FAST strain is the cross of photoperiod and autoflowering strain, meaning it is photosensitive and requires the grower to change the light cycle to 12/12 to flower. FAST strains are photoperiod. FAST strains do tend to be extra photosensitive and can have quicker floral initiation, onset with more light per day than a normal photoperiod plant would. They are great for outdoor grows because they often finish weeks earlier than normal photoperiod strains; however, it is critical to wait until mid-June to plant them outdoors to ensure sufficient daylight to stay in the vegetative state. Indoors, we recommend a 24/0 light cycle in the vegetative phase and a normal 12/12 schedule for the flowering phase.

How should I store my seeds?

Seeds require a temperate, dark, completely dry storage space. Consistency is key: no spiking temperatures, humidity, etc. If the packaging has been opened or the seeds are not in a sealed vial inside the packaging, it is recommended to reseal the package and store them in an airtight container. For lengthy storage, a refrigerator can be used, but plan to germinate the seeds within 24 hours after taking them out of the fridge. 

Legal & Policy

Why are my items labeled as “hemp souvenirs”?

Seeds are considered legal as hemp products since they contain low THC levels. We sell seeds as souvenirs, and they can be legally shipped to all 50 states.

Is it legal to have seeds shipped to me if I can’t grow cannabis legally in my state?

All seeds sold by us are hemp souvenirs, so yes, they can be shipped to all 50 states. We are not liable for what customers choose to do with them. Please follow your local laws regarding germination.

Hours of Operation

Shipping: Staff is on site Monday – Friday 9AM – 3PM.
Customer Service (email): Monday – Friday 9AM – 3PM.
We are closed for all major US holidays as well as Maine state holidays.

Do you offer wholesale options or commercial discounts?

Yes, we offer programs for commercial growers and wholesale resellers. Please visit our Vendor page or contact us.

Account & Customer Support

Do I need an account to receive order updates?

No, you don’t need an account to place an order or to get updates. Order updates will be emailed to the address provided at checkout. If you do create an account, you’ll also be able to see your order history, current statuses, and update information. You can create an account at checkout when you place an order, or by visiting the My Account page at any time.

There is an item missing/incorrect in my order. What should I do?

If an item is missing or incorrect in your order, please contact us and provide a picture of the packing slip and all items received. We will ship missing items or provide a return label for incorrect products.

What should I do if my seeds fail to germinate?

While we sell seeds as souvenirs, if you encounter any issues, feel free to reach out to us with any concerns through our contact form. We do not refund products, but we will replace them or offer a credit at our discretion. Replacements and credits will not be considered for orders older than 60 days. 

Where can I leave a review?

Leave a review on our Google Business account or shout us out on Reddit, Facebook or Instagram. Your kind words energize us and we appreciate them!